Opteka 420-1600mm HD² Telephoto Lens for Nikon SLR Cameras
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The Customer is Always Wrong!!
I am new to the digital camera world but wanted to order a larger lense for my new Nikon D40. I placed my order through Amazon with which I have always had great success in orders and help with those orders if there was a problem.
Unfortunately for me and my not doing a bit more research, I ordered a camera lense from 47 Street Photo that did not work the way I anticipated it to (it was a manual lense).
I called 47 Street Photo to see about returning or even exchanging the lense for one that was more suitable or more like what I wanted. Apparently the only person in their returns department today was "Velma" who almost instantly copped an attitude when I asked about a return. Because it had been over 14 days since I received my lense I could only do an exchange or a return for a 20% restocking fee which I was more than ready to do if I could get someone to talk to me about the different lenses available. After being placed on hold several times I finally convinced "Velma" that I would like to speak to another person about what else might be available. She in turn told me "just a second" with absolutely no customer service courtesy AT ALL and transferred me to "Ely" in sales. I told "Ely" that I was wanting to exchange my lense for one that would be better for me because at this time I didn't know that I had to change the settings on my camera to make the lense work. When "Ely" heard that the lense wasn't working for me, instead of speaking to me about the different lenses, he connected me to his technical department where I apparently spoke to a supervisor and all she said was "What kind of camera do you have?" and after my response said "you need to set your camera to manual and change some other setting to make the lense work."
This would have been all great and wonderful but it was still not the lense I was truly looking for if it was going to be manual (which was my error in not researching this more) and at this point I felt like every person I talked to on the phone was put out and inconvenienced because of my need to try to get the better lense and talk to someone....ANYONE....that would act like I mattered as a customer and that my satisfaction was important to them.
When I asked to talk to the supervisor to make a formal complaint about the lack of customer service that I had experienced the last girl on the phone said "I am the supervisor and I'm sitting right beside Velma and I never heard her say anything rude to you." At this point I realized that I was inconveniencing them as well as myself and thought that it would be best to cut the ties to this company and just take the 20% restocking fee and be done with them. I can look elsewhere for my lense and find a company that wouldn't mind having my business for this and possibly future purchases.
To sum this up I should mention that I have worked in the customer service field for over 16 years now and even when I first started working in this field I would never have used the tone of voice or made the customer feel like he/she was the one at fault even if it were true. The number one rule that every business should learn is that the customer is always right and number two is if the customer is wrong, refer to the first rule. I'm not claiming I was not at fault and I'm not claiming to have been misled in my purchase. I was simply trying to get someone to help me make sure that what I had was what I was truly looking for and if not to let me know what better option there might be.
I give the rating of this business a big fat 0 on everything and unfortunately I will not give a rating on their product because I could care less if it worked right or not at this point as it will be returned and this company will NEVER be one I deal with in the future.
Sincerely,
The Customer that was Wrong
Related Links : Product by Amazon or shopping-lifestyle-20 Store
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